Contact Support 24/7
Contact Support 24/7
We’re Here to Help
PESA takes great pride in always providing our valued users with excellent customer support. In fact, many of our customers tell us our support department is second to none in the industry. PESA maintains a team of experienced technicians available 24 hours a day — every day of the year. We’re here to help whenever you need us.
PESA offers some of the best and most comprehensive warranties in the industry. Our team has taken great efforts to ensure that our products are covered and that our customers are protected. PESA offers several different types of Warranties in addition to PESA Care, designed to suit your business requirements.
Products manufactured by PESA or sold through PESA are warranted against defective workmanship or materials. Please see warranty documents for more details.
Product and Buyer Protection Coverage
At PESA, our customers are our most important asset, and we value the confidence and trust placed in us by each and every user of PESA equipment.
To provide our customers with the best possible service, PESA now offers PESA Care as a complimentary premium care package for all hardware and software covered by a hardware equipment warranty or software maintenance agreement.
PESA Care Package
PESA Care is provided to supplement your current equipment warranty and software maintenance coverage and greatly enhance your customer care experience, and includes the following services:
- 24/7/365 telephone Technical Support
- Email Technical Support
- Advance warranty parts exchange to minimize downtime
- Software updates for bug fixes or minor feature enhancements
- Free shipping on equipment returned to you from the PESA repair facility
There’s nothing extra to buy! All of the features and services of PESA Care are provided at no additional cost for all PESA equipment currently covered by a PESA equipment warranty (initial or extended) or software currently covered by a software maintenance agreement (initial or extended).
PESA Peace of Mind
Rest easy knowing that with PESA Care in conjunction with our solid product protection warranties, we are always here to help. Whether you need immediate care from an unexpected lightning hit at 3AM or simply have a question on how best to utilize a feature of your PESA equipment – we’re here for you – all day, every day.
And our top-notch customer service engineers will do their very best to get you back in service as soon as possible.
That’s not just a promise – that’s PESA Care!